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Yes, as the owner you're more important. Yes, your time is more valuable. Yes, having someone else run back to get your notes is a more efficient use of company time.
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But if you want to build a culture of accountability, go back and get your own notes.
Accountability starts with you--and it starts with the smallest of things.
4. They shy away from spotlights.
A friend has been pitched by almost every major business magazine. They want to do stories. They want to do profiles. They want to know his secrets of success.
He always turns them down.
"I'm boring," he says. "Plus, I'd hate for people to find out I don't really have any secrets for success."
He truly believes--unlike many people who pay lip service to humility--that his success is based on hiring great employees and turning them loose to do what they do best.
His employees know that. And they respect him for it.
5. They jump on grenades.
A website update crashed because programmers didn't perform key tests. Thousands of customers are without service and pissed.
The owner says, "I'm sorry. I didn't make sure the update was ready to go. That's my mistake, and I apologize. I will do everything possible to fix the problem as soon as possible, and I will keep you updated when you can expect service to be restored."
When something goes wrong, great leaders don't use the royal "we." They take full responsibility.